Centrelink delivers a range of services to the Australian community and is the gateway for people seeking access to Australian Government income support. Centrelink is also responsible for the registration and referral of job seekers to employment and related services. Centrelink has trained Senior Customer Service Advisers and other staff that can help individuals with a disability find the service that best suits their needs.
Centrelink Senior Customer Service Advisers
To make an appointment with a Senior Customer Service Adviser, call 13 1021.
Office Hours: 8:30am - 5pm, Monday - Friday (excluding public holidays)
Senior Customer Service Advisers are located at all of the following Centrelink Customer Service Centres except Lanyon:
Belconnen Office
Level 1 Northpoint Plaza, 183 Chandler Street, BELCONNEN ACT 2617
Braddon Office
13 Lonsdale Street, BRADDON ACT 2612
Gungahlin Office
Shop 33 Colonade Area, Gungahlin Market Place, Hibbersen Street, GUNGAHLIN ACT 2912
Lanyon Office
Lanyon Market Place, Sidney Nolan Place, CONDER ACT 2906
Note: There is no Senior Customer Service Adviser at this location.
Queanbeyan Office
183 Crawford Street, QUEANBEYAN NSW 2620
Woden Office
NRMA House, 90 Corrina Street, WODEN ACT 2606
Tuggeranong Office
Tuggeranong Square, Antekell Street, TUGGERANONG ACT 2900
Additional contact information
Website: www.centrelink.gov.au/
For information in languages other than English, please call 13 1202
TTY: 1800 810 586
Disability, Sickness and Carers: 13 2717.
Use this number for disability, sickness and carer enquiries including Disability Support Pension, Mobility Allowance, Carer Payment and Carer Allowance.
For additional information about income support and funding such as the Disability Support Pension, Youth Allowance, Newstart Allowance and Mobility Allowance please go to the Funding and Assistance section of this guide.
Important Information for Disability Support Pensioners wanting to find work
If you are on a Disability Support Pension you do not have an obligation to look for work in order to receive your Disability Support Pension.
If you would like to look for work and require assistance from an Australian Government funded Employment Services such as a Disability Employment Network member, you will be volunteering for employment services.
If you have not had a Job Capacity Assessment in the last two years you will be required to have a Job Capacity Assessment to be able to access such employment services. This assessment will work out your work capacity. The Assessment will also recommend an employment service for you. This has to be done to make sure that you go to the service that can help you most.
It is important that you understand that the Job Capacity Assessment will start a review of your entitlement to Disability Support Pension. The assessment outcome may be that you'll be better supported by another type of payment from Centrelink such as the Youth Allowance or Newstart Allowance.
If you want to have a Job Capacity Assessment, Centrelink will give you a Treating Doctor's Report form for your doctor to complete. This is so that the Job Capacity Assessor has the most up to date medical information about you. When Centrelink gets your Treating Doctor's Report, an appointment for you to have a Job Capacity Assessment will be made.
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