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Information services provide information and knowledge to people with a disability that can help them to participate in the community and to make choices about the services they receive.
Advocacy Services help people with a disability to participate in community and to ensure their rights. Some people with a disability are able to speak up for themselves, others get help from their family and friends and some go to advocacy organisations that help people with a disability get their rights and have their voices heard.
When attending important meetings the assistance of an advocate can be valuable. Apart from formal advocacy, the assistance of a friend, family member or neighbour that you can trust can provide the support you need.
ACT Disability, Aged and Carer Advocacy Service (ADACAS)
ADACAS promotes, protects and defends the rights of people with disabilities, older people and their carers.
Canberra Technology Park, Suite 207, Block C, Phillip Avenue, Watson ACT 2602
PO Box 144, Dickson ACT 2602
Phone: 6242 5060
Fax: 6242 5063
TTY: 6242 5065
Email:
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www.adacas.org.au/
Advocacy for Inclusion
Advocacy for Inclusion provides individual and systemic advocacy to improve life for people who have a disability.
Pearce Community Centre, Room 17 and 18, Building 3, Collett Place, Pearce ACT 2607
PO Box 3653, Weston Creek ACT 2611
Phone: 6286 9422
Fax: 6286 9424
Email:
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www.advocacyforinclusion.org/
ACT Human Rights Commission
The Commission brings together the existing functions of the ACT Human Rights Office and the Community and Health Services Complaints Commissioner into a new agency for promoting rights and resolving complaints.
The Commission is an independent agency established to provide a fair and accessible process for dealing with complaints about:
- Discrimination
- Health services
- Disability services
- Services for older people
- Community services
- Services for children and young people.
Linda Crebbin
Disability & Community Services Commissioner
Children & Young People Commissioner
Level 4, 12 Moore Street, CANBERRA ACT 2600
GPO Box 158, CANBERRA ACT 2601
Phone: 6205 2222
Fax: 6207 1034
TTY: 6205 1666
Email:
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www.hrc.act.gov.au
Complaints Resolution and Referral Service
The Complaints Resolution and Referral Service (CRRS) is an independent complaints resolution service for people using Australian Government-funded disability employment and advocacy services including:
- Disability Employment Network (DEN) services (formerly open employment services) including CRS Australia
- Business Services (supported employment services)
- Advocacy services
You can make complaints to the CRRS about:
- any problem you have with your disability employment or advocacy service, such as not getting a service or being unfairly exited
- issues related to the Disability Services Standards
- issues related to occupational health and safety or wages
Locked Bag 2705, STRAWBERRY HILLS NSW 2012
Phone: 1800 880 052 (free call)
Fax: 02 9318 1372
TTY 1800 301 130 (free call)
National Relay Service: 1800 555 677
Translating & Interpreting Service: 13 14 50
Email:
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www.crrs.org.au/
National Disability Abuse and Neglect Hotline
The National Disability Abuse and Neglect Hotline is a free service that takes reports of abuse and neglect of people with a disability and, in conjunction with callers, finds appropriate ways to have reports addressed.
Locked Bag 2705, STRAWBERRY HILLS NSW 2012
Phone: 1800 880 052 (free call)
Fax: 02 9318 1372
TTY 1800 301 130 (free call)
National Relay Service: 1800 555 677
Translating & Interpreting Service: 13 14 50
Email:
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www.disabilityhotline.org/
Disability Discrimination Legal Service
Disability Discrimination Legal Service (DDLS) is a service of the Welfare Rights and Legal Centre. It provides advice and assistance to people who have experienced discrimination on the basis of disability.
If you think you have received unfair treatment because of your disability, or because you are the associate of a person with a disability, the Disability Discrimination Legal Service will provide you with advice and may be able to help you to obtain a remedy under the Disability Discrimination Act 1992. The Disability Discrimination Legal Service can only help you if the discrimination has happened under circumstances recognised by the Disability Discrimination Act.
You can phone the service to discuss your case with their solicitors on:
- Tuesday between 9:30 am - 1 pm or
- Thursday between 2:30 pm and 4:30 pm
Havelock House, Gould Street, TURNER ACT 2612
PO Box 337, CIVIC SQUARE ACT 2608
Phone: 6247 2018
Fax: 6257 4801
TTY: 6247 2018
Email:
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www.welfarerightsact.org/
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